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NorthstarWeb Consulting

Independent web consulting

Your website should work as hard as your business.

We review, prioritize and guide the improvements that make your site clearer, faster and easier to buy from—so you invest in what moves the numbers, not in guesswork.

A useful first conversation. No pressure, no sales script.

Illustration of a sample website review. Three annotations: Headline lists features, not outcomes; Call to action below the mobile fold; Hero image: 1.8 MB, not resized. Illustrative scores: Clarity 72, Speed 58, Conversion path 64, with a projected 12 point improvement after quick wins.

01Results

Measured in outcomes, not deliverables.

Every recommendation is tied to something you can observe: faster pages, fewer drop-offs, better enquiries. The figures below show the kind of change a focused engagement can support.

conversion improvement
plus 32 percent.After simplifying a multi-step enquiry journey
page-load time
minus 41 percent.From image, font and script loading fixes
qualified enquiries
2.4 times.With clearer positioning and better-qualified forms
to a prioritized action plan
6 weeks.From first conversation to an agreed roadmap

Illustrative sample figures for demonstration. Replace with verified results before publishing.

02Website review

Find the friction hiding in your website.

Tell us about your site and what you want it to do better. We look at five areas and come back with a short list of what is worth fixing first.

  1. 01ClarityCan a new visitor tell what you do, for whom, within seconds?
  2. 02UXDo navigation and page structure help people find their next step?
  3. 03PerformanceHow quickly do key pages load and respond on real phones?
  4. 04AccessibilityCan everyone use the site—by keyboard, screen reader, at any size?
  5. 05ConversionWhere do people hesitate or leave on the way to enquiring or buying?

Request a website review

Takes about two minutes. All fields are required unless marked optional.

Demo form: not connected to a backend.

03Outcomes

Six things a better website does for your business.

We organize our work around what changes for your visitors and your team, not around a list of technical tasks. Most engagements touch two or three of these.

01

Make the value obvious

Messaging · hierarchy · information architecture

Visitors should understand what you offer, who it is for and why it is credible before they scroll. We restructure headlines, page order and navigation around the questions buyers actually ask.

02

Remove conversion friction

UX · forms · navigation · user journeys

We walk every route to an enquiry or purchase and remove the extra fields, dead ends and unclear next steps that quietly lose people.

03

Improve real-world performance

Core Web Vitals · image strategy · technical bottlenecks

Faster pages on the phones and connections your visitors really use, through targeted fixes rather than a rebuild.

04

Build search foundations

Technical SEO · metadata · indexing

Make the right pages discoverable and correctly understood, so your content has a fair chance to be found.

05

Make decisions with evidence

Analytics · event tracking · measurement plans

Agree what success means and track it properly, so the next website decision is based on data instead of opinion.

06

Make the site easier to use

Accessibility · responsive behavior · maintainability

Keyboard-friendly, readable and consistent at every screen size—and simpler for your team to keep that way.

04Services

Eight ways in. One clear plan.

Start with a single review or combine services into a roadmap. Every engagement ends with recommendations your team can act on, ranked by impact and effort.

See every service in detail
  1. 01

    Website Strategy & Positioning

    Clarify who the site is for, what it must persuade them of, and how each page earns its place in that story.

    Most underperforming sites have a messaging problem before they have a design problem.

  2. 02

    UX and Conversion Review

    Walk the journeys that matter—enquiry, signup, checkout—and find where people hesitate, get lost or give up.

    We look for friction you stopped noticing because you see the site every day.

  3. 03

    Performance & Core Web Vitals

    Diagnose what makes pages slow on real devices and connections, then prioritize fixes your developers can ship.

    Lab scores are a starting point. We care about what real visitors experience.

  4. 04

    Technical SEO Foundations

    Make sure search engines can find, understand and correctly index the pages you care about.

    Foundations, not tricks. We do not promise rankings—nobody honestly can.

Not sure where to start?

The Clarity Review looks across all eight areas and tells you which two matter most.

Ask about a Clarity Review
  1. 05

    Accessibility & Responsive Audit

    Test the site with keyboards, screen readers and real screen sizes, and map issues against WCAG guidance.

    Accessibility work almost always makes the site clearer for everyone.

  2. 06

    Analytics & Measurement

    Decide what success looks like, then set up tracking that tells you whether changes are actually working.

    If you cannot measure a change, you cannot learn from it.

  3. 07

    Design System and Content Structure

    Bring order to page templates, components and content models so the site stays consistent as it grows.

    A consistent site is cheaper to maintain and easier to trust.

  4. 08

    Ongoing Advisory

    A senior web advisor on call: review designs and builds, help prioritize, and keep measurement honest.

    For teams who want a second opinion before decisions get expensive.

05Case studies

What a focused engagement can look like.

View all case studies

These are illustrative demo projects with fictional company names and sample outcomes, written to show how the template presents work.

  1. Online retail · Outdoor goods

    Fieldnote Commerce

    Product discovery and checkout journey review

    Challenge
    Strong traffic from campaigns, but visitors struggled to find the right product and abandoned checkout at the shipping step.
    Intervention
    Category and filter restructure, clearer product comparison, and a shorter checkout with shipping costs shown earlier.
    +28%checkout completion (illustrative)
    • UX & Conversion
    • Analytics
    • Performance
    Read the Fieldnote Commerce case study
  2. Hospitality · Boutique hotels

    Harbor & Pine

    Performance and content structure improvement

    Challenge
    Image-heavy pages loaded slowly on mobile, and similar content was spread inconsistently across three property sub-sites.
    Intervention
    A shared content model for properties, a responsive image pipeline, and a reduced set of third-party scripts.
    −44%mobile page-load time (illustrative)
    • Performance
    • Design System
    • Technical SEO
    Read the Harbor & Pine case study
  3. Education · Professional courses

    Brightpath Learning

    Enquiry funnel and accessibility improvements

    Challenge
    A long enquiry form put off prospective students, and keyboard and screen-reader users could not complete it at all.
    Intervention
    A two-step enquiry flow, accessible form patterns with clear errors, and course pages restructured around learner questions.
    2.1×completed enquiries (illustrative)
    • Accessibility
    • UX & Conversion
    • Strategy
    Read the Brightpath Learning case study

06Our approach

How we work, step by step.

A calm, predictable process. You always know what we are looking at, what we found, and what happens next.

  1. Step 01

    Listen

    Goals, audience, constraints, current performance

    A working session to understand what the site must achieve and what has been tried before.

  2. Step 02

    Inspect

    Content, journeys, accessibility, SEO, technical health

    Hands-on review of the live site, analytics and the journeys that matter most.

  3. Step 03

    Prioritize

    Separate critical fixes from lower-impact ideas

    Every finding is scored for impact and effort, so the important work is not lost in a long list.

  4. Step 04

    Plan

    Roadmap with effort and impact

    A sequenced roadmap your team, developer or agency can pick up and deliver.

  5. Step 05

    Improve

    Implementation support and review

    We stay close during delivery, reviewing designs and builds before they go live.

  6. Step 06

    Learn

    Measure and refine

    Check results against the plan, keep what works and adjust what does not.

07Engagements

Three ways to work together.

Start small and expand only when the evidence says so. Every engagement can be shaped around your team, timeline and existing partners.

One-off

Clarity Review

From $750

One-off · about 2 weeks

Best forA clear, independent view of what is holding your site back.

Includes
  • Website review across UX, messaging, accessibility, performance and SEO
  • Prioritized findings ranked by impact and effort
  • A 60-minute walkthrough with your team

DiscoveryShort intake

Review scopeKey pages

OutputFindings report

SupportWalkthrough call

Most teams start here

Growth Roadmap

From $2,400

One-off · 4–6 weeks

Best forTeams ready to act who need an agreed, sequenced plan.

Includes
  • Discovery and stakeholder discussion
  • Journey mapping, page priorities and analytics recommendations
  • An actionable 4–6 week roadmap

DiscoveryStakeholder sessions

Review scopeFull journeys

OutputSequenced roadmap

SupportHandover workshop

Ongoing

Fractional Web Advisor

From $1,500 / month

Ongoing · monthly

Best forIndependent senior guidance alongside your developers or agency.

Includes
  • Recurring advisory sessions
  • Design and implementation reviews
  • Prioritization support and measurement check-ins

DiscoveryContinuous

Review scopeWork in progress

OutputReview notes

SupportMonthly sessions

Sample prices shown for illustration. Final pricing depends on scope, site size and timeline, and is confirmed in writing before any work begins.

Client perspective

Client perspective (sample quotes)

We expected a long list of problems. What we got was a short list of the right ones, in the order we should tackle them.
Head of MarketingSample quote · B2B services
“The review gave our developers specifics they could act on the same week, instead of opinions to argue about.”
FounderSample quote · Online retail
“Having an independent advisor in design reviews changed how we make decisions. We now ask what evidence we have first.”
Product LeadSample quote · Education

Placeholder quotes written for this template. They are not endorsements from real clients.

08Questions

Questions people ask before we start.

Something not covered here? Ask us directly—we are happy to talk it through before you commit to anything.

Ask a question

We start with a short conversation about your goals and audience. Then we review the live site across messaging, UX, accessibility, performance and technical SEO, look at your analytics where available, and deliver prioritized findings in a walkthrough session.

Our focus is independent advice: strategy, reviews, roadmaps and implementation oversight. We work alongside whoever builds your site, and can recommend trusted partners if you need a build team.

A focused review usually takes around two weeks. A full roadmap takes four to six weeks. Advisory engagements run monthly for as long as they are useful.

Yes, and we prefer it. Our findings are written so your team can act on them, and we are happy to join their stand-ups or design reviews.

Yes. Many clients have a single marketer or a founder managing the site. We scale the scope to what your team can realistically act on.

Your website address, your main goals, and access to analytics if you have it. Anything else—past research, brand guidelines, known issues—is helpful but optional.

The packages show typical starting points. Final pricing depends on scope, site size and timeline, and we confirm it in writing before any work begins.

Yes. Many review clients continue with implementation support or move to the Fractional Web Advisor engagement for ongoing guidance.

Next step

A clearer website starts with a better question.

Tell us what you want your website to achieve. We will help you work out what is getting in the way, and what to do about it first.

Request a Website Review

Talk through your goals

A few lines is plenty. We will suggest whether a conversation, a review or something else makes sense.